Frequently asked questions
Where are Mina Baie bags made?
Our bags are thoughtfully designed with timeless style and everyday functionality in mind. Each piece is crafted with premium materials and expert attention to detail to ensure lasting quality and luxury.
What materials are used in Mina Baie bags?
We use top-grain Napa leather for a buttery-soft, durable exterior and micro eco-suede lining, a sustainable vegan material that offers a smooth, refined interior finish.
How long will my order take to arrive?
Orders are processed within 1–2 business days after payment confirmation. Once shipped, delivery typically takes 3–5 business days, depending on your location. You’ll receive a tracking email once your order is on its way.
Do you offer international shipping?
Yes, Mina Baie offers free worldwide standard shipping on all orders — no minimum required. Delivery times may vary depending on customs and local courier services.
What is your return policy?
You can return any unused item within 15 days of delivery for a refund, provided it’s in its original packaging and condition. A 10% restocking fee applies to cover fulfillment and processing costs.
How do I start a return or refund request?
To begin a return, please email info@minabaie.com with your order number and reason for return. Our customer care team will assist you with the process and provide full instructions.
What should I do if I receive a faulty or incorrect item?
if you’ve received the wrong item or believe your product is faulty, contact us immediately at info@minabaie.com with photos and order details. We’ll review the issue and offer a repair, replacement, or refund as appropriate.